When assigning a task, the originator defines the timescale to respond to the assigned task. When responding to the task there may be further information or implications to be answered before the task is resolved. It would be useful in this instance if the person responding to the task could extend the timescales accordingly, otherwise the task reports overdue when in reality it is in progress. This has recently affected us on an external audit.
Company | McAvoy Group |
Job Title / Role | BIM Manager |
I need it... | 1 month |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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