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Bug: Symbol characters in Descriptions (such as slashes) causing download problems

Selecting multiple files for download where there are slashes and some other symbols in the Name or Description field cause the downloaded ZIP to contain those files within ANOTHER ZIP - the ZIP it's contained in is named according to the filename up to the symbol, then the filename from after the symbol is what the file inside the ZIP is named as.

For example:

11689-01-04-DI

6th floor balustrade typical H/R details


Gets downloaded as:

A folder in the ZIP called:

11689-01-04-DI-6th floor balustrade typical H

Containing a file inside named:

R details-For Approval-G.pdf

This seems to be linked with the change to using hyphens to delimit between the metadata fields instead of underscores. It would seem a routine that was supposed to be replacing 'illegal' characters with a hyphen has instead been set to replace all 'acceptable' symbols with a hyphen but leave 'illegal' characters in there which confuses the creation of the ZIP file.

  • Mark Boulton
  • Feb 25 2022
Company Blenheim House Construction
Job Title / Role Document Controller
I need it... Yesterday...Come on already
  • Attach files
  • Rob Littler commented
    March 16, 2022 08:38

    Any sign/news of a reliable fix for this?


  • Rob Littler commented
    March 07, 2022 15:37

    Need this sorting asap.

    Managing hundreds of files daily and no time to rename them when they are downloaded in an unfit state for use. Illegal characters are creating subfolders where they should be omitted from filenames. replaced with a '_'.

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