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Prevent the re-opening of a task when a closed task has been responded to via email

Current we run our Client RFI in Tasks, these have strict time scales against them, problem we are seeing, we close out a task but then the client will reply to the task after the time set, which then re-opens the tasks but now it is overdue, the client is now starting to use this against us. If a task is closed, only the owner of the task should be able to re-open that task. If an email is sent and the task is closed then who sent the email should get a bounce back message stating the task is now closed.

  • David Smith
  • Oct 18 2022
Company Watkinjones Group
Job Title / Role IT Project Manager
I need it... Yesterday...Come on already
  • Attach files

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