A list of all of the possible recipients of a notification is raising concerns with those receiving the notification because they are rightly assuming that all those listed are being informed which is not true.
This has made us reconsider the use of the matrix Transmittals and we are now creating separate Matrix Transmittals for each group or individuals to stop the confusion.
If the list were specific to the actual recipients receiving the notification we could go back to having a single Matrix Transmittal which is easier to administer.
Company | Beard |
Job Title / Role | Business Process Trainer |
I need it... | 6 months |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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I'd never noticed that was the case - thanks for spotting that and the heads-up. I would never have known that wasn't happening.