Currently users are hindered in the exporting of takss for reporting purposes in that they cannot get the question and answer displayed in an excel report. Although the 'Post Detail' column will display the last post in a task, the initial query is also critical. Currently the 'Post Detail' column also displays erroneous characters when a response is provided via email.
Company | Viewpoint |
Job Title / Role | Senior Implementation Consultant |
I need it... | 3 months |
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Could it be also be configured to open more than one post at a time when viewing?
Also when a user is responding directly from a task by e-mail the assignee does not change to the recipient of the email making the assignee on Viewpoint incorrect
Allow the user to configure which of the posts that are visible as columns for exporting. this way a Problem and Answer can be chosen from any of the threads, since using percentage to close a task makes the last thread say 'task closed 100% complete'.